Back-Office Support
Supporting citizens through education and convenience
- Trained Customer Service Representatives available to answer questions about program or technologies
- Broken Meter Hotline triggers maintenance dispatch and ensures erroneous tickets are not issued
- Clear signage for temporary meter closures enable prompt bagging and removal of bagging
- Web Portal with program data and payment options
- Public education and community outreach for frequently asked questions, how to operate the meters, schedule of installations, and closures
- Interactive voice response (IVR) with payments options and program education
- Device management to identify network issues and equipment messages to maximize uptime and efficiency
- Statistical data and dashboard reports to optimize operations targeted to enhance customer service
