Back-Office Support

Supporting citizens through education and convenience

  • Trained Customer Service Representatives available to answer questions about program or technologies
  • Broken Meter Hotline triggers maintenance dispatch and ensures erroneous tickets are not issued
  • Clear signage for temporary meter closures enable prompt bagging and removal of bagging
  • Web Portal with program data and payment options
  • Public education and community outreach for frequently asked questions, how to operate the meters, schedule of installations, and closures
  • Interactive voice response (IVR) with payments options and program education
  • Device management to identify network issues and equipment messages to maximize uptime and efficiency
  • Statistical data and dashboard reports to optimize operations targeted to enhance customer service